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Policies

STANDARD SHIPPING POLICY

  • Shipping Method and Timing
    All orders are shipped FOB from our facility in Hyannis, MA, with a default shipping method of Ground. Shipments occur before 4:30 PM EST, Monday through Friday. Other shipment methods are available upon request.

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  • Shipping Charges
    Shipping charges will be prepaid and added to the customer’s invoice unless alternative arrangements are made in advance. Customers will only be billed for actual shipping costs incurred. Optional insurance is available, and it is the customer’s responsibility to arrange for it prior to shipment.

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  • Shipping Costs for Online Orders
    For products purchased through the HBControls web store:

    • Domestic Orders: Free Ground shipping is available within the contiguous United States on all orders of $100 or more. Expedited options are also available, with costs based on the destination and total weight of the order.

    • International Orders: Two options are available during checkout:

      1. Pre-Pay & Add: Actual freight costs will be calculated and charged to the credit card used for the order. We will confirm these costs with you before finalizing.

      2. Customer’s Freight Account: Once the order is ready, you may choose to have freight billed to your UPS account or arrange a pickup with your preferred carrier.

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  • Order and Return Policies
    By placing an order with HBControls, you agree to these terms. Return authorizations for standard products may be issued at our discretion, and restocking fees may apply. Custom or non-standard products (not in our catalog or on our website) are non-cancellable and non-returnable unless otherwise agreed upon in writing. Returned products must be in unused, resalable condition for credit issuance.

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HBControls strives to ensure a smooth ordering and shipping process. However, items may occasionally be lost or damaged during shipping. As shipments are FOB our facility in Hyannis, MA, responsibility transfers once they leave our dock. Please consider this when selecting your shipping and insurance preferences.

BUYER’S TERMS AND CONDITIONS

HBControls, Inc. desires to provide Buyers with prompt and efficient service. Accordingly, goods furnished and services rendered by HBControls, Inc. are sold solely on the Terms and Conditions stated herein. Any different, conflicting, or additional terms or conditions of sale expressed in Buyer’s purchase orders, invoices, confirmations, or other Buyer’s Documents—whether previously or subsequently submitted—are expressly rejected by HBControls, Inc. All such differing, conflicting, or additional terms are deemed material alterations of these Terms and Conditions, and notice of objection and rejection of such terms is hereby given. HBControls, Inc.’s performance of any contract of sale with Buyer is expressly conditioned upon Buyer’s acceptance of these Terms and Conditions, unless otherwise specifically agreed to in writing by HBControls, Inc. In the absence of such an agreement, commencement of performance and/or delivery of goods shall be for Buyer’s convenience only and shall not be construed as acceptance of terms expressed in any Buyer’s Documents. Buyer’s acceptance of goods or services from HBControls, Inc. shall be conclusively deemed acceptance of these Terms and Conditions.

BUYER’S AGREEMENT TO COMPLY WITH EXPORT CONTROLS

a. Products purchased from HBControls, Inc. are subject to U.S. and European Union export control laws, including those administered by the U.S. Department of Commerce, Bureau of Industry and Security, and U.S. Department of the Treasury, Office of Foreign Assets Control, as well as regulations from other governments (collectively, the “Regulatory Authority”). Buyer agrees not to export or re-export products or technology to any country, individual, or entity under trade sanctions or embargoes administered by any Regulatory Authority, including but not limited to Cuba, Iran, North Korea, Syria, Venezuela, Russia, Belarus, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

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b. These products may be controlled by the Regulatory Authority and may only be authorized for export to the country of ultimate destination for use by the ultimate consignee or end-user. They may not be resold, transferred, or disposed of to any other country or individual, either in their original form or incorporated into other items, without first obtaining approval from the appropriate Regulatory Authority or as authorized by applicable law and regulations.

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c. Buyer must comply with all applicable laws, including licensing requirements for exports and re-exports. These laws are extraterritorial and apply even after the initial export, re-export, or transfer (in-country), regardless of location. Buyer will not use these products in connection with nuclear, biological, or chemical weapons or missile systems capable of delivering such weapons, or in the development of weapons of mass destruction. While Buyer’s purchase from HBControls, Inc. may not require a license, the use or export of the final product by Buyer may require one. It is the Buyer’s responsibility to determine whether any Regulatory Authority requires a license and to comply with applicable laws.

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d. Buyer shall not sell, export, or re-export, directly or indirectly, to the Russian Federation or for use in the Russian Federation, any product supplied by HBControls, Inc. that falls under the scope of these Terms and Conditions and Article 12g of Council Regulation (EU) 833/2014 (“Article 12g”). Additionally, Buyer shall maintain a monitoring mechanism to detect activities by third-party resellers that may attempt to circumvent Article 12g or this section. Buyer shall make best efforts to prevent such circumvention. Any violation of this requirement constitutes a material breach of these Terms and Conditions, and HBControls, Inc. is entitled to seek appropriate remedies, including, but not limited to, termination of business. Buyer agrees to inform HBControls, Inc. of any breach, including activities of third parties who attempt circumvention.

WARRANTY

HBControls is committed to the highest standards of quality in production. We provide a standard one-year warranty on our products. However, if a product fails due to a manufacturing defect at any point during its operational life, it may be considered for repair or replacement. For questions or concerns about quality issues or to request a return, please contact our Quality Control Department.

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Quality Control Manager Contact Information
HBControls, Inc.
18 Rosary Lane
Hyannis, MA 02601
Tel: (800) 879-7918
Fax: (508) 676-7346
www.hbcontrols.com

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HBControls holds no liability for damages beyond repair or replacement of the original equipment provided. Any additional parts, labor, or costs incurred are not covered by HBControls.

PRIVACY POLICY

At HBControls, we consider customer privacy a fundamental aspect of our business. We only collect, store, and use information essential for business operations and do not share this information with third parties except as required by law or with prior notice to the individual or entity involved.

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Information Collected
HBControls typically collects customer and business contact information—such as names, phone numbers, and addresses—to facilitate our business relationships. Generally, this includes information that is publicly available. In cases where we store more sensitive information, it is safeguarded in secure physical and electronic locations to prevent unauthorized access.

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Security
Sensitive information is securely stored, with physical and electronic safeguards in place to prevent unintended distribution.

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If you have questions or concerns about our privacy practices, please feel free to reach out via the "Contact" link at the top of this page.

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